Game system repairs are increasingly being performed by independent repair shops, as manufacturers grow reluctant to repair consoles, even ones under warranty.<\/p>\n
Microsoft’s recent decision to discontinue repairs for original Xboxes no longer under warranty is merely a continuation of a trend. In fact, many customers owning Xbox consoles had already taken their business elsewhere, preferring to seek out independent repair shops when their consoles began to fail \u2013 even while their units remained under warranty. There are several reasons for this. In the case of the Xbox, customers often ended up dissatisfied with manufacturer repairs, service, or combinations thereof that were performed. This unfortunate situation has become emblematic of an industry that is willing to sacrifice long term customer satisfaction in favor of short term high volume sales of their premium ticket consoles. In fact, many industry insiders argue that game system repairs should properly be delegated to independent repair shops, (more…)<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":" Game system repairs are increasingly being performed by independent repair shops, as manufacturers grow reluctant to repair consoles, even ones under warranty. Microsoft’s recent decision to discontinue repairs for original Xboxes no longer under warranty is merely a continuation of…<\/span><\/p>\n