Kristina Derro, Esq.
\nVeteran Advocate<\/p>\n
The Veterans Benefits Administration<\/a> (VBA) recently began to scan and digitally store the multitude of documents received from veterans during the claims process in order to increase efficiency and reduce paper waste. On its face, this idea of a paperless claims process seems to be one of those rare instances in which the Veterans Administration<\/a> is acting in the interests of those it is intended to serve. What\u2019s not to love about an environmentally conscious initiative that will grant applicants access to all documents during the claims process via the internet, thereby reducing the claims processing time?<\/p>\n Well, it seems as though this was an empty promise. Per usual, the VA carried out this digital transition consistent with its longstanding tradition of incompetence. At best, VA employees were ill-prepared and overwhelmed by the volume of work that was required to complete this. The more likely story is that the (more…)<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":" Kristina Derro, Esq. Veteran Advocate The Veterans Benefits Administration (VBA) recently began to scan and digitally store the multitude of documents received from veterans during the claims process in order to increase efficiency and reduce paper waste. On its face,…<\/span><\/p>\n