The survey asked about:
Based on their responses, the top auto insurance companies were:
It’s important to note, having sued drivers covered by most of these companies, I would have a different ranking. My ranking would largely be focused on what company is most reasonable in willing to admit when their drivers caused a problem, and who are willing to protect their customers by making fair settlement offers when their customers do something wrong.
Using my criteria, I’d put USAA, GEICO, Liberty Mutual, and Hartford in a top group. I’d put MetLife, Nationwide, Travelers and State Farm in a middle group. I’d put Farmers, Allstate, Progressive, and Mercury in a bottom group.
My criteria is certainly different than that used in the survey, but I also think it’s an important perspective when you’re buying insurance. Heaven forbid, if you do cause a wreck, you want to make sure your company protects you. When the company doesn’t offer enough and forces a lawsuit to be filed against you, then that’s likely the insurance company not doing its job.
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